Improve Communication with users
Like elaborate good ads and get good prices, it’s important to maintain contact with the buyer when a purchase is made or if a user visits your ad and he needs to clarify any doubts from you. Having a good relationship with users allows you to improve your reputation. It also allows to be highly valued by buyers if you offer a good customer service throughout the process of buying or at the momento to resolve a question or problem. Responding to buyer questions quickly and professionally will prevent future problems and also prevents:
- Negative ratings conceirning to items we have for sale and don’t correspond to its description.
- Cases in which the purchaser claims that the received product doesn’t correspond to the listing description.
Achieve effective communication is possible if you set and keep in touch with the customer during a transaction, this process is vital to provide good service to users who are interested in one of your ads. Buyers should know that the transaction goes well and there is no problem with the order. It’s as simple as sending an email alerting the buyer, so we managed to reassure the buyer.
- If a user purchases a product, send an email confirming the purchase and the instructions on the checkout process.
- When a payment is received, send a thank you to inform to the buyer and alert him of the sending of the product.
- After sending the product inform the buyer by email with shipping information and tracking information to notify if it’s necessary.
- When you receive the item contact with the buyer to confirm that it has arrived in good condition and you are satisfied with the purchase.
- If there is finally a problem with the request , you must keep informed to the buyer, especially if the shipment is delayed or there has been a last minute error when sending.
Remember that react quickly to any problems is very important and don’t forget to communicate with users and answer their questions quickly, it shows that you care about providing good customer service and builds trust among your buyers.
As a seller these are the most common problems you might encounter and possible solutions:
- Problem: No indicating to website users how they can contact you if they have questions or there is a problem with a transaction.
- Solution: Include your contact details in the ad and specify your preferred method of contact. If you can only answer in a given time, specify it in the ad in order to avoid suspicion.
- Problem: Making users wait for answers can lead to a decrease in sales and the reluctance of users to your ads.
- Solution: Respond to emails and phone calls as soon as possible (if possible within 24 hours). Meets expectations generate.
- Problem: Having an unprofessional attitude or avoid responding to difficult situations or difficult to solve.
- Solution: Don’t lose your patience and always keep an open attitude to communicate with users. Treating shoppers with respect can become ths most discontent purchaser as a loyal customer.
- Negative ratings conceirning to items we have for sale and don’t correspond to its description.
- Cases in which the purchaser claims that the received product doesn’t correspond to the listing description.
Achieve effective communication is possible if you set and keep in touch with the customer during a transaction, this process is vital to provide good service to users who are interested in one of your ads. Buyers should know that the transaction goes well and there is no problem with the order. It’s as simple as sending an email alerting the buyer, so we managed to reassure the buyer.
- If a user purchases a product, send an email confirming the purchase and the instructions on the checkout process.
- When a payment is received, send a thank you to inform to the buyer and alert him of the sending of the product.
- After sending the product inform the buyer by email with shipping information and tracking information to notify if it’s necessary.
- When you receive the item contact with the buyer to confirm that it has arrived in good condition and you are satisfied with the purchase.
- If there is finally a problem with the request , you must keep informed to the buyer, especially if the shipment is delayed or there has been a last minute error when sending.
Remember that react quickly to any problems is very important and don’t forget to communicate with users and answer their questions quickly, it shows that you care about providing good customer service and builds trust among your buyers.
As a seller these are the most common problems you might encounter and possible solutions:
- Problem: No indicating to website users how they can contact you if they have questions or there is a problem with a transaction.
- Solution: Include your contact details in the ad and specify your preferred method of contact. If you can only answer in a given time, specify it in the ad in order to avoid suspicion.
- Problem: Making users wait for answers can lead to a decrease in sales and the reluctance of users to your ads.
- Solution: Respond to emails and phone calls as soon as possible (if possible within 24 hours). Meets expectations generate.
- Problem: Having an unprofessional attitude or avoid responding to difficult situations or difficult to solve.
- Solution: Don’t lose your patience and always keep an open attitude to communicate with users. Treating shoppers with respect can become ths most discontent purchaser as a loyal customer.
