Ship products quickly
All people who buy a product online quickly expect to receive. This step is impossible to control because it doesn't depend on us and we can't know when a package will arrive. You can indicate when it will be sent to buyers for their aknowledge and strive to ship products within the period specified in your ads. Sending items quickly and meeting the expectations of buyers avoid confusion and especially the disquiet of some users about don't know where is his order. If we don't meet shipping deadlines we'll get several things:
- Negative votes on our profile.
- Cases in which the buyer doesn't receive the item.
You should define the estimated shipping time that buyers can wait before contacting the seller
If we define a term shipping, buyers know from the outset what to expect. Thus, we avoid misunderstandings about shipping term or the possible arrival date. Still sending a package will depend entirely on the transit agency and that no problems occur last minute. These are some of the most frequent cases we can find:
Problem: Don't indicate the postal service or estimated time of arriving may cause unexpected misunderstandings.
Solution: If you offer some postal services for shipping, put them in the ad and remember to include shipping costs to the amount for fixing a total price. Specifiy how soon about to get the item to its destination.
Problem: Don't include information about the delivery time of the products can cause discomfort on buyers because of the little foresight on arrival at its destination.
Solution: Specifiy the package preparation time (time beeween the buyer pays the product and you delivery the item). Normally the preparation time of a packet is less than 2 days. If you don't make deliveries on weekends or certain dates, put it in the ad.
Tracking Information
Many transport and postal companies offer tracking services that allow you and the buyer may be able to check the shipping status of products. If the carrier you use offers this service, take advantage and send an email to the buyer with tracking number. Thus, buyers feel more relaxed while you get to offer a better quality service. In addition once you give the report to track a product you benefit because you won't answer questions about where to find the item and they'll can see first hand what point is the order.
Important: Remember that the tracking information and delivery confirmation are tests that you can provide if any problems occur after making the shipment or if the seller claims he hasn't received his order.
- Negative votes on our profile.
- Cases in which the buyer doesn't receive the item.
You should define the estimated shipping time that buyers can wait before contacting the seller
If we define a term shipping, buyers know from the outset what to expect. Thus, we avoid misunderstandings about shipping term or the possible arrival date. Still sending a package will depend entirely on the transit agency and that no problems occur last minute. These are some of the most frequent cases we can find:
Problem: Don't indicate the postal service or estimated time of arriving may cause unexpected misunderstandings.
Solution: If you offer some postal services for shipping, put them in the ad and remember to include shipping costs to the amount for fixing a total price. Specifiy how soon about to get the item to its destination.
Problem: Don't include information about the delivery time of the products can cause discomfort on buyers because of the little foresight on arrival at its destination.
Solution: Specifiy the package preparation time (time beeween the buyer pays the product and you delivery the item). Normally the preparation time of a packet is less than 2 days. If you don't make deliveries on weekends or certain dates, put it in the ad.
Tracking Information
Many transport and postal companies offer tracking services that allow you and the buyer may be able to check the shipping status of products. If the carrier you use offers this service, take advantage and send an email to the buyer with tracking number. Thus, buyers feel more relaxed while you get to offer a better quality service. In addition once you give the report to track a product you benefit because you won't answer questions about where to find the item and they'll can see first hand what point is the order.
Important: Remember that the tracking information and delivery confirmation are tests that you can provide if any problems occur after making the shipment or if the seller claims he hasn't received his order.
